Whether it’s a demanding parent, a clueless coworker or a challenging administrator, dealing with problem people is part of your day, every day.  How can you work through troublesome encounters in a way that leaves everyone feeling happier and more satisfied - including you?   

We'll talk about general strategies and specific situations, to build your confidence and enhance your skills in dealing with challenges. Feel more in control and gain wider respect from others with the techniques you learn in this workshop.